UK99 Terms and Conditions

1. Acceptance of Terms

By accessing, registering on, or using the uk99 platform in any way, you confirm that you have read, understood, and agreed to these terms and conditions in full. These terms form a legally binding agreement between you and uk99. If you do not agree with any part of these terms, you must not use the uk99 platform.

These terms apply to all services available on uk99, including live casino games, slots, sports betting, and all financial transactions processed through the platform. They apply regardless of the device you use to access uk99 — whether that is a mobile phone, tablet, or desktop computer.

2. Eligibility

To use uk99, you must meet all of the following requirements:

• You must be at least 18 years of age.
• You must be accessing uk99 from a jurisdiction where online gaming is not prohibited by local law.
• You must not be acting on behalf of another person or entity.
• You must not be a current employee, contractor, or affiliate of uk99 or any of its partner companies.
• You must not have been previously excluded or banned from uk99 for any reason.

UK99 reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, uk99 may suspend or close your account and withhold any pending withdrawals pending investigation.

It is your responsibility to ensure that using uk99 is lawful in your location. UK99 does not provide legal advice and cannot confirm whether online gaming is permitted in your specific jurisdiction. If you are unsure, you should seek independent legal advice before registering.

3. Account Registration

Each person may hold only one account on uk99. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. UK99 uses automated and manual checks to detect duplicate accounts.

When registering on uk99, you must provide accurate and complete information. This includes your real name, a valid mobile number, and any other details requested during the registration process. You must not use false information, another person's details, or a fictitious identity.

You are responsible for keeping your uk99 account credentials secure. Do not share your password with anyone. If you believe your account has been accessed without your authorisation, contact uk99 support immediately. UK99 is not liable for losses resulting from unauthorised access caused by your failure to keep your login details secure.

4. Deposits and Withdrawals

All financial transactions on uk99 are conducted in Bangladeshi Taka (BDT). UK99 currently supports deposits and withdrawals via bKash and Nagad. Both methods are processed through the uk99 Finance / Wallet system.

Deposits are credited to your uk99 wallet as soon as the payment is confirmed by the payment network. In most cases this happens within seconds. If a deposit does not appear in your wallet within 15 minutes, contact uk99 support with your transaction reference number.

Withdrawals are processed to the same bKash or Nagad number used for the deposit. UK99 does not transfer winnings to third-party accounts or different payment methods. Withdrawal requests are reviewed and processed as quickly as possible, typically within the same day for verified accounts.

• Minimum deposit and withdrawal amounts are displayed in the Finance / Wallet section of your account.
• UK99 does not charge fees for standard deposits or withdrawals, though your mobile payment provider may apply their own charges.
• Withdrawals may be delayed if your account is under review or if additional verification is required.
• UK99 reserves the right to request documentation to verify the source of funds before processing large withdrawals.

Any funds deposited on uk99 are held in your account wallet and can be used to place bets on any available game or market. UK99 does not pay interest on wallet balances.

5. Bonuses and Promotions

UK99 offers bonuses and promotions to both new and existing players from time to time. Each bonus or promotion has its own specific terms, including wagering requirements, minimum deposit amounts, eligible games, and expiry dates. These specific terms are published alongside each offer.

General bonus rules that apply across all uk99 promotions unless stated otherwise:

• Bonus funds must be wagered a specified number of times before they can be withdrawn.
• Only one bonus may be active at a time unless uk99 explicitly states otherwise.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• UK99 reserves the right to withdraw a bonus offer at any time without prior notice.
• If uk99 determines that a bonus has been claimed through fraudulent means or in violation of these terms, the bonus and any winnings derived from it will be forfeited.
• Wagering requirements must be met within the time period specified for each bonus.

6. Gameplay Rules

All games available on uk99 — including live casino tables from Vivo Live and Ezugi Live, slots, and specialty games — are governed by the rules of the individual game as presented within the game interface. In the event of a discrepancy between a game's displayed rules and any other communication, the rules displayed within the game take precedence.

Live casino games on uk99 use real physical equipment operated by professional dealers. The outcome of each round is determined by the physical result — the cards dealt, the position of the ball, or the result of the wheel spin. UK99 does not interfere with live game outcomes.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical failure during a live game round, the round may be declared void and stakes returned to players' wallets.
• UK99 is not responsible for losses resulting from a player's misunderstanding of game rules.
• Minimum and maximum bet limits for each game are displayed within the game interface and may vary by table or market.

For sports betting markets, results are settled based on the official result of the relevant event as confirmed by the governing body. UK99 reserves the right to void bets where an event is cancelled, abandoned, or where the result cannot be officially confirmed.

7. Prohibited Conduct

The following actions are strictly prohibited on uk99. Engaging in any of these behaviours may result in immediate account suspension, forfeiture of funds, and a permanent ban from the platform:

• Creating more than one account on uk99.
• Providing false or misleading information during registration or verification.
• Using software, bots, scripts, or any automated tools to interact with uk99 games or systems.
• Exploiting software bugs, errors, or glitches to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Abusing bonus offers through systematic exploitation or coordinated play across multiple accounts.
• Attempting to launder money or use uk99 for any illegal financial activity.
• Harassing, threatening, or abusing uk99 staff or other players through any communication channel.
• Accessing uk99 using a VPN or proxy service to circumvent geographic restrictions.

UK99 monitors platform activity continuously. Where prohibited conduct is detected, uk99 will take appropriate action, which may include account closure and reporting to relevant authorities where legally required.

8. Responsible Gaming

UK99 is committed to promoting responsible gaming. The platform provides tools that allow players to manage their activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available through your account settings and through the uk99 support team.

If you feel that your gaming activity is becoming problematic, uk99 encourages you to use the available tools or contact support to discuss your options. Self-exclusion requests are processed promptly and result in your account being suspended for the period you specify.

UK99 will not knowingly allow a self-excluded player to reopen their account before the exclusion period has ended. If you attempt to register a new account during a self-exclusion period, that account will be closed and any deposits returned.

More information about responsible gaming tools and support resources is available on the Responsible Gaming page.

9. Privacy and Data

UK99 collects and processes personal data in accordance with its Privacy Policy. By registering on uk99, you consent to the collection and use of your data as described in that policy. The Privacy Policy is available at uk99.app/privacy-policy.

UK99 uses your personal data to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. UK99 does not sell your personal data to third parties for marketing purposes.

You have the right to request access to the personal data uk99 holds about you, and to request corrections where that data is inaccurate. Contact uk99 support to make a data access or correction request.

10. Limitation of Liability

UK99 provides the platform on an "as is" basis. While uk99 makes every effort to ensure the platform is available and functioning correctly at all times, uk99 does not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, uk99 is not liable for:

• Losses resulting from technical failures, server downtime, or interruptions to internet connectivity.
• Losses resulting from a player's failure to understand game rules or terms.
• Losses resulting from unauthorised access to a player's account where the player failed to keep their credentials secure.
• Any indirect, consequential, or incidental losses arising from use of the uk99 platform.

Nothing in these terms limits uk99's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

11. Account Termination

You may close your uk99 account at any time by contacting support. Upon closure, any remaining real-money balance in your wallet will be returned to your registered bKash or Nagad account, subject to verification. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

UK99 reserves the right to suspend or permanently close any account at its discretion, including where:

• A breach of these terms and conditions has occurred or is suspected.
• Fraudulent activity or money laundering is suspected.
• The account has been inactive for an extended period.
• UK99 is required to do so by law or regulatory instruction.

Where an account is closed by uk99 due to a breach of these terms, uk99 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited.

12. Changes to These Terms

UK99 may update these terms and conditions at any time. When changes are made, the revised terms will be published on this page with an updated date shown at the top. UK99 will make reasonable efforts to notify players of significant changes, but it remains your responsibility to review these terms periodically.

Continued use of uk99 after the publication of updated terms constitutes your acceptance of those changes. If you do not agree with the updated terms, you should stop using uk99 and contact support to close your account.

13. Contact

If you have any questions about these terms and conditions, or about any aspect of the uk99 platform, you can reach the support team at any time:

The uk99 support team is available 24 hours a day, 7 days a week. For account-specific queries, please have your registered mobile number ready when you contact support.

For questions about responsible gaming, self-exclusion, or account limits, you can also visit the Responsible Gaming page or the FAQ section for more information.